Our personal service is valued extremely highly at Marshall Mason.  Our designers ensure that you are involved fully in your own design process and expertly guide you through the project.

Initial Survey: A home visit prior to any design consultation is key to allow us to produce plans and designs, this is the first and most important step towards realising your dream kitchen. It is extremely important that before we do anything we understand the way you use your surroundings, to allow us to start the design process. 

The Brief: During this initial home visit, we will discuss your ideal, dream kitchen. Compiling a wish-list and take note of your needs and desires.  As much information will be taken to establish your individual requirements for the space in terms of function, aesthetics and budget.  Appliances and finishes will be discussed broadly, but no specific decisions need to be made at this point.

Presentation of Proposals: During the second meeting in our Penrith or Ulverston showrooms, we will present our initial proposals for your kitchen with drawings and a guide point.

With detailed explanation and discussions on the layout, you will gain a clear understanding of our ideas and recommendations for your kitchen together with the rationale behind them.

By the end of this meeting, we hope that you have enough information to decide to proceed to the next stage.  A detailed survey of your home will be carried out to verify our expectations of timing and the preparation of space and services.

Refining the Design: Once you have approved the final design and decision to commission us, an Agreement will be issued with a fixed quotation for the final design incorporating furniture, appliances, worktops and a first fix dry fit installation. 

To confirm an order, a signed Agreement and the specified deposit payment will be required.  The final detailed design drawings will then be completed and issued to all appropriate parties.  An installation date is mutually agreed, and our installation and customer care team will take care of the journey with you to kitchen-living completion.